1. Lack of clarity and alignmentFrom a survey with 67,000 full- and part-time employees, only 32% felt engaged in their work last year; the percentage of disengaged employees has significantly risen since 2020, according to SHRM. Most of the level of engagement decline was associated with clarity of expectation, feeling connected to the purpose and mission of the company, perceiving the opportunities to grow, and opportunities for employees to exhibit the best contribution 2. Disengaged employees bring detrimental effects to the company. It costs the company nearly 18% of the employee's annual salary. "Quiet quitting" has been common among fully remote employees, which Gallup defined as "they are not actively disengaged but are not being engaged in their work either." Often, remote employees work in isolation in their own home office, feeling disconnected or feeling apart from the company goals are common challenge among them; this is especially true for companies hiring team members that are geographically dispersed in different cities, uniting each other to work and stay on the same page to achieve a common shared vision might be even challenging.
2. Stay aligned, synchronized, and agile with OKRsWhile most remote workers work in an agile industry, such as the software or digital sector, it is even more crucial to use flexible methodologies and measurements to enable the team members to work align in the same direction while staying agile according to the business demands and environment changes. As an HR technology leading provider for both the hybrid and remote workforce, AYP uses a 13-week OKR plan with SMART goals to provide clarity to all our remote employees. We do not encourage a one whole year plan as we understand our services might need to adapt according to the changing ecosystem and global customer demand and needs. In such a way, OKR unites all of us together as a team that empowers a change and growth mindset without going through extensive and effortful planning and adjusting long-term performance goals.
3. How to set good OKRs?How do we cascade OKRs from objective to key results and initiatives?
- Objectives - What can we change or improve to become more successful?
Example: According to the type of business goal the department can help to achieve in enhancing customer experience by the Product team:
- Shorten AYP Global Pay time to value with better product-led onboarding.
- Key results - How will we know that we are improving, and what can be measured on an ongoing basis?
- Develop a straight-line onboarding experience by:
- Roof: Achieve a 20% of reduction in the number of clicks
- Moon: Achieve a 30% of reduction in the number of clicks
- Initiatives - What will we do to drive progress on the key results?
- To conduct bi-weekly reviews on the implementation plan, timeline, progress, and rollout.
- Weekly check-ins - What did we accomplish this week? What should we do in the next quarter?
4. Collaboration barriers in work efficiencyThe second main challenge among the remote team is the lack of cross-functional collaboration. Since team members are dispersed in different geographic locations, working silos or primarily focusing on their specific roles without engaging others could be a common issue, especially when both team members' work is duplicated without communication, and work effectiveness and purpose can be meaningless. Here is some actual struggle that we have gathered from Gartner's peer community forum discussion:
- Sharing from an HR manager of a remote company: We have more data now regarding employee interaction; we have discovered that employees are not working in line with the organization as we would think. For example, certain divisions might be a silo department working in their own way, but we can see now that some groups of employees are working effectively siloed off.
- Sharing from a technology employee who works remotely: People have trouble delegating their work tasks where workloads are not balanced as expected. In certain quarters, we experience a high volume of incoming tasks with urgency to complete it.
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