Product Support Intern (6 months)

Summary

AYP is seeking a motivated and detail-oriented intern to join our team as a Product Support Intern. In this role, you will be responsible for providing support and troubleshooting assistance to customers and internal users who use our company’s products.

Responsibility

• Assist customers and internal users with product support inquiries via email, or chat.
• Document and track customer issues and resolutions using our company’s support software.
• Collaborate with our product development and quality assurance teams to identify and escalate customer-reported issues.
• Participate in the testing and evaluation of new product features and releases.
• Contribute to the development of user guides, training materials, and other support documentation.

Skills and Qualifications

• Currently enrolled in a Bachelor’s or Master’s degree program in Computer Science, Information Technology, or a related field.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with Microsoft Office and other productivity tools.
• Ability to work collaboratively in a team environment.
• A strong desire to learn about software development and product support.
• Able to commit to 6 months internship.

This is an excellent opportunity for students seeking practical experience in a dynamic and fast-paced environment. As a Product Support Intern, you will have the opportunity to work alongside experienced professionals and gain valuable skills in technical support, software development, and customer service.

If you are passionate about technology, enjoy solving problems, and are looking for a challenging internship, we encourage you to apply.

**We regret to inform that only shortlisted candidates will be considered and contacted. Thank you. 


Visit https://ayp-group.com/jobs/ for more career opportunities